Temporary Customer Advisor Support Netherlands Full-time, Amsterdam

Would you like to temporarily support the leading inspirational travel platform and contribute to providing our travellers with the best travel experience the coming winter months starting as soon as possible? We can offer you an amazing experience and heaps of opportunities to learn and develop!

About the team and your challenge

Taking care of travellers, before, during and after their trips is what we do. Whether that’s building a micro feedback app-feature together with our product team to enable real-time feedback or sending a postcard to the honeymooners in Marrakech. Combining technology with human power, our Traveller Success team is redefining service standards. We aim to provide the best customer experience the same way we create the best travel experiences. That’s why we continuously invest in the newest technologies like artificial intelligence to foster our customer experience.

Everything we do within TravelBird is done from a customer’s perspective, their holiday experience starts with you. As a Customer Advisor, you represent our company by operating as the first point of contact for our customers via telephone and e-mail. It will be your responsibility to solve problems regarding bookings, journey enquiries, as well as specific issues about our platform and delivering the best customer service to our customers. Your job is to advise our customers in an inspiring and personal way. You build loyalty among new customers and retain existing customers by providing them excellent service that makes them fall in love with TravelBird all over again.

Your tasks

  • Delivering high-quality service via our support platform, mainly through email;
  • Solving problems in a quick, unique and efficient way, by getting in touch with the right person or team;
  • Always be two steps ahead;
  • Responding to challenging questions from our travellers before, during or after their journey with us;
  • Be in contact mainly through e-mail with travel agents, tour operators and hotels;
  • Managing both internal and external relationships.

Who you are

  • Have a natural sense for customer needs;
  • Capable of finding efficient solutions;
  • Positive mindset and assertive;
  • Self-motivated and able to think creatively;
  • Communicative, enthusiastic and flexible;
  • You handle stress and pressure very well;
  • Team Player, but also capable of working independently;
  • Fluency in English, both spoken and written; and a native level speaker and writer in Dutch;
  • You are available full time for the coming months (2 months);
  • You can start as soon as possible and have no holidays planned;
  • Live in or around the vibrant city Amsterdam.

Up for it?

Do you recognise yourself in the challenge presented above? Convince us of your skills! For questions regarding your application, you can reach out to Charlotte at +31 (0)20 2621712.